It found that firms that have actually embraced solutions such as AI, blockchain and the cloud are 1.5 times more likely to report higher revenues due to their digital transformation than those that lag behind in their digital investments.
Broadridge CEO Tim Gokey said, “This year’s survey confirms that leading companies are more driven than ever to implement the key pillars of a digital-first future. As a result, leaders in digital transformation have seen an acceleration.” is going.” “Digital leaders are succeeding with a clear vision and roadmap that prioritizes digitalized communications, experiences and workflows that leverage robust data and analytics.”
key drivers for change
The Next-Gen Technology Survey shows several key drivers for digital transformation.
With in-person meeting stops and teams working remotely, communication with customers was a key area of digital investment in 2021.
Maintaining good communication with customers across multiple channels has been and will continue to be of paramount importance.