Complaints related to transaction errors and fee disclosure also rose sharply, more than doubling in volume.
Sarah Bradley, Ombudsman and CEO of OBSI, said, “The current pandemic presents challenges for consumers and financial services firms alike. Despite our collective hope of returning to normal life in 2021, unfortunately we are faced with continued uncertainty and renewed vigor. During this difficult period, OBSI has been called upon to serve more consumers than ever before, especially during the period of economic uncertainty with the importance of fair, effective and reliable Ombudsman services. strengthens.